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SHIPPING POLICY
If for any reason you are not satisfied with your Wickham Farms Co. online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact support@wickhamfarmsco.com or call 386-734-3433 (Mon-Fri, 9:30am to 5:00pm (Eastern Standard Time).
RETURN & EXCHANGE POLICY
We strive to keep our customers satisfied with their purchases, however, you find it necessary to return or exchange your items, we allow returns within 30 days of your original purchase.
Please send returns to:
5220 State Road 11, De Leon Springs, FL
DAMAGE CLAIMS & SHORTAGES
Please report any shortage or damaged merchandise by email or fax within three business days from the date of receipt. The customer warehouse manager or shipping clerk must sign claims for shortage or damage.
For shipments with UPS or FedEx, the damaged merchandise must be still in the master carton with all original packaging material for carrier inspection.
Shortages and/or damaged product sent by a common carrier must be noted on your freight bill at time of delivery. Please direct damage claims to the freight carrier.
HOW TO REQUEST A RETURN
1. Enter your order number and email used for the order via the link below.
2. Select the item(s) you wish to return by clicking ‘Request Return’
3. Select the reason for returning and a return option, then submit your request.
4. Write your name and reference number(s) on the returns form included with your purchase.
Need a new returns form? Click the link below to print a new copy.
5. Securely pack your item(s), along with the returns form and post to:
Wickham Farms Co.
5220 State Road 11
De Leon Springs, FL 32130